Shipping policy

 

How much does shipping cost?

We offer international shipping with rates that vary by destination, starting at $11.99 per box and going up to $16.99 per box, depending on where your order is shipped.

As we begin this journey with you, these rates reflect current international shipping costs. Our shipping rates are designed with care to be more accessible than many traditional shipping services from Korea, while still delivering exclusive perks, careful gift wrapping, and special goodies in every box.

 

My country isn’t listed at checkout. What should I do?

As we are starting this new adventure, currently we deliver to select countries around the world. While we are unable to reach every corner of the globe just yet, we still want to invite you to be part of our Goodi family! Stay connected by following us on our website and social media, where we share all the wonderful goodies and the magic of Korea with the world. We sincerely apologize and hope that in the very near future we will be able to invite all of you to join us in discovering the soul of Korea.

When does my box ship, and how long will it take to arrive?

Once you place an order, we’ll pack and ship it within 2–5 business days. For prepaid subscriptions (3/6/12 Month Goodi Plan), your first Goodi box will ship within this time frame, and following boxes will ship at the start of each month. 

Goodi boxes typically arrive within 7–14 business days, but due to weather, customs, or postal delays, please allow up to 20 business days before contacting support about a missing package.

My box has shipped, but it hasn’t arrived yet. What should I do?

If your box has shipped and you haven’t received it within the expected time frame, please check with your local post office first, as they will handle the final delivery. For any additional help, feel free to reach out to us at Hello@seoulgoodis.com.

Please note that if your shipment was unable to be tracked  by the carrier and goes missing in transit, we’re unable to offer refunds or replacements due to tracking limitations. However, if your package is returned to us by the carrier, we can arrange a reshipment with a reshipping fee covered by you.

Will customs delay my goodies?

Customs & Import Regulations

We strongly recommend reviewing your local customs and import regulations before placing an order, as customs procedures vary by country and may result in delays beyond our control.

All international shipments are subject to customs inspection and clearance by local authorities. Once customs clearance is completed, your package will be handed over to and delivered by your local postal service or courier.

Duties, Taxes & Customs Fees

Seoul Goodis is not responsible for any customs duties, import taxes, handling fees, or other charges imposed by your local authorities.
These fees are the sole responsibility of the recipient and must be paid in order for the shipment to be released.

Customs Delays & Liability Disclaimer

Customs clearance timelines are determined entirely by local authorities and may take longer than expected.
Seoul Goodis cannot be held liable for delays, holds, or non-delivery caused by customs inspections, regulatory requirements, recipient inaction, etc.

By placing an order with Seoul Goodis, you acknowledge and accept responsibility for complying with your country’s import regulations, paying any applicable customs-related charges, and responding promptly to requests from customs or postal authorities.

What if my shipping address is incorrect?

If you need to update your shipping address, please contact us at Hello@seoulgoodis.com before your Goodi box is dispatched. Once shipped, address changes can only be managed through your local postal carrier.

What if I receive a damaged or incorrect item in my Goodi box?

• Incorrect box: If the box you received does not match the intended box for your order, please reach out to us. Our team will promptly investigate the issue and provide a solution, which may include sending a replacement box.
  
• Missing Items: If your box arrives intact but lacks one or more items, report it within 7 business days (KST) of receipt to qualify for a replacement or refund based on availability. We aim to provide accurate descriptions of all items included in our boxes. However, we cannot guarantee the availability of all products listed on our site and the specific contents of each box may vary based on product availability and seasonality. All items are subject to availability, and we reserve the right to substitute items of equal or greater value if necessary.
  
  
• Damaged Items: If your box arrives intact with all items listed but some items are damaged or expired (for perishable goods), report this within 7 business days (KST). We will review the damage and issue a replacement or refund for the damaged items, not including any packaging.

This policy may be updated at any time without prior notice and will apply immediately and retroactively to all subscriptions, purchases, and buyers. For any inquiries or issues related to our shipping policy, check our Terms and Conditions page for further information or reach out to us at Hello@seoulgoodis.com.